Retail Store Manager at Adexen Recruitment Agency

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Our client
Adexen Recruitment Agency is mandated by a fast growing FMCG marketing company to recruit a Retail Store Manager for its operations. The company major in trade marketing and distribution of top cosmetics range in Nigeria.

Job Title: Retail Store Manager

Job reference n°: NGA1304
Location: Lagos

Job description

• The role involves managing an outlet/store, ensure profitability and ensure that customers and business expectations are met and exceeded within the business strategy.
• He/she is to report to the General Manager.
• The position is based in Lagos.

Responsibilities
The responsibilities for this office shall include but is not limited to the following:

• Complete store operational requirements by scheduling and assigning employees; following up on work results
• Maintaining store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
• Identifiying current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
• Ensuring availability of merchandise and services by maintaining inventories
• Providing exceptional customer service and ensures that employees do the same
• Securing merchandise by ensuring security systems and measures are functioning
• Ensuring that products are properly displayed on shelves
• Protecting employees and customers by providing a safe and clean store environment
• Maintaining the stability and reputation of the store by complying with legal requirements
• Assisting the cashier during instances of multiple awaiting customers
• Assisting customers who express the desire to return products
• Maintaining operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
• Responsible for preparing work schedules
• Preparing the necessary reports for the head office at the end of the month or when deemed necessary
• Contributing to team effort by accomplishing related results as needed

Qualifications and Experience

• B.Sc. in a related field
• 4-6 years' work experience in sales. Experience in similar background will be an advantage
• Ability to develop specific sales strategy location wise
• Ability to increase sales in all the stores/outlets and business profitability
• Result oriented, entrepreneurial and self-motivating
• Tenacious and resilient, driven to achieve even when faced with obstacles
• Leadership and interpersonal skills capable of building strong working relationships and influencing and customers and internal teams
• Strong commercial understanding of business issues/opportunities
• Strong understanding of sales and marketing strategy and planning issues
• Strong analytical skills with ability to develop strategies, tactics and measurable implementation
• Ability to think outside the box

Remuneration
Attractive package